Our Process

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Possible Canada Post Service Disruption: Drop off your SOS samples at the nearest Toromont Cat branch for fast processing.

Sampling Techniques

You can draw your fluid sample using a conventional vacuum pump, or a Toromont technician can install a sampling test port to any one of your machine's fluid compartments.

Sampling method with oil valve probe

Using oil valve probe

This sampling method requires a Brass Probe (8T9208) and approximately 15 cm (6 in) of tubing. If you are sampling several compartments, begin with the cleaner systems-usually the hydraulic system, then the transmission or steering system, and finally the engine system.
Oil sampling guide

Using vacuum extraction

This sample method requires a Vacuum Pump (1U5718 or equivalent). Use this method for pressurized systems not equipped with sampling valves. Again, it is important to use a new piece of tubing after sampling engine oil because soot and oil additives may remain in the tubing and contaminate other samples.
Fuel sampling guide

Sampling method with vacuum extraction

Pre-Registration

Options 1 & 2 do not require you to complete the Fluid Sample Information form and provide the fastest turnaround time.

Option 1

Cat Inspect 4.0 mobile app

A. Scan the Cat equipment barcode or manually input the serial number;
B. Complete the customer & asset info;
C. Tap on Compartment to associate the sample to the specific compartment;
D. Scan the bottle barcode. Add additional compartments as needed;
E. Tap the back button then the SUBMIT button;
F. Return sample(s) to the Lab. See Shipping Instructions for more details.

Option 2

S·O·S^SM Services Web

Pre-register online at SOS^SM Services Web, and return sample(s) to the Lab. See Shipping Instructions for more details or watch video.

Option 3

Fluid Sample Information form

A. Complete all of the required fields;
B. Detach and retain the Customer portion, in the event you need to reference the sample info later;
C. Insert the Lab portion along with the sample into the mailbag provided;
D. Return sample(s) to the Lab. See Shipping Instructions for more details.

Sample Return Methods

DROP-OFF AT A NEARBY BRANCH

For the fastest turnaround, please drop your samples at any one of our branch locations and Toromont will expedite them to our lab for you. View branch locations »

CANADA POST PRE-PAID SHIPPING

Print off your pre-paid shipping label(s) to send your samples from anywhere in Canada. See Shipping Instructions for more details.

TOROMONT HUB SHIPPING LABELS

Login to your account to print Sample return labels off in Toromont Hub.

Additional Tests

In addition to our three main analysis programs, you can use a basic oil analysis bottle and request some additional tests, such as:

ICP - Wear metal analysis
Infrared - Oil condition
Viscosity - 40°
Viscosity - 100°
ISO 4406 - Particle count
Water - Hotplate
Water - Karl Fischer
Glycol contamination
Fuel dilution
PQI - Ferrous particle
Acide number
Base number
Bio oil conversion validation

Frequently Asked Questions

Read FAQs

Contact Us

Sample Return Methods:

PRE-REGISTRATION METHODS

There are three (3) ways to pre-register your samples. Option 1 & 2 do not require you to complete the Fluid Sample Information form and provide the fastest turnaround time.

1. Pre-register using SOS Inspection through Cat Inspect 4.0

a. Scan the Cat Equipment barcode or manually input the serial number

b. Complete the Customer & Asset info

c. Tap on Compartment to associate the sample to the specific compartment

d. Scan the bottle barcode. Add additional compartments as needed

e. Tap the back button then the SUBMIT button

f. Return sample(s) to the Lab. See Shipping Instructions for more details

Pre-register using SOS Inspection through Cat Inspect 4.0

2 .Pre-register online at SOS Services Web at:

https://soswebmc.cat.com/cat-sos/samples, and return sample(s) to the Lab. See Shipping Instructions for more details.

3. Pre-register using the paper Fluid Sample Information form provided in each kit

a. Complete all of the required fields

b. Detach and retain the Customer portion, similar to a coat check or dry cleaning slip, in the event you need to reference the sample info later

c. Insert the Lab portion along with the sample into the mailbag provided

d. Return sample(s) to the Lab. See Shipping Instructions for more details

Pre-register using the paper Fluid Sample Information form

Additional Tests

Use the Basic Oil Analysis bottle and make your request for Additional Tests through one of the following four (4) options:

If pre-registering online through SOSWeb, input the request for Additional Tests and PO# in the Notes section, otherwise call the Lab to provide a valid Credit Card for the incremental price difference between tests
SOS Inspection, NOTES field in the “Add Compartment” section. Be sure to include test name and PO#, or call the Lab with a valid Credit Card
If pre-registering using the Fluid Sample Information form, ensure you have selected the options relative to the services you require on the card, and provide PO# or call the Lab with a valid Credit Card

Please ensure you have selected/inputted the test names/options relative to the service(s) you require in the sections noted below:

A. Through SOSWeb (online)

B. Using the Cat Inspect App > SOS Inspection

SOS Inspection

C. Using the Fluid Sample Information Form

SAMPLE RETURN METHODS

Drop-off at a nearby Branch

For the fastest turnaround, please drop your samples at any one of our branch locations and Toromont will expedite them to our lab for you. View branch locations »

Canada Post Pre-paid labels

Print off your pre-paid shipping label(s) to send your samples from anywhere in Canada. See Shipping Instructions for more details.

Toromont Hub Users

TEST DESCRIPTIONS

Test Type	Part #	Service Description	Brief Description of the Analysis
Basic Oil Analysis	SOSOIL SOSOIL-X SOSOIL-L SOSOIL-C	S•O•S℠ Kit S•O•S℠ 10 Kits S•O•S℠ 50 Kits S•O•S℠100 Kits	Elemental Analysis (23 Elements) - ASTM D5185 Water contain by Crackle Test Fuel dilution via GC when needed Glycol via GC when needed Oil condition analysis for soot, oxidation, sulphation & nitration – ASTM E2412-04 – FTIR Method Viscosity at 100ºC – ASTM D445 ISO Particle Count on filtered systems, except engines PQI on non-filtered systems & CAT Engines
Coolant Analysis Level 1	SOSCOOL	Coolant Level 1 Basic Analysis Kit	Elemental Analysis (14 Elements) Glycol %, freeze point, boil point pH Conductivity Nitrite levels Physical characteristics of coolant; foaming, color, oil contamination, precipitates, and odor
Coolant Analysis Level 2	SOSCOOL2	Coolant Level 2 Advanced Analysis Kit	Coolant Level 1 Analysis Total dissolved solids Chloride/Carbonate/Sulfate Glycolate Phosphate Sebasic Acid
Diesel Fuel Analysis	SOSFUEL	Diesel Fuel Analysis Kit	Elemental Analysis, with Sulfur API Water contain by Karl FisherBacteria (if water is positive) Visual Inspection ISO Particle Count

REPORT VIEWING

After your report has been created you have the choice of receiving results by:

E-mail
S.O.S.™ Services Web, our free of charge fleet management website
- View sample reports online
- Submit sample information online
- Manage your reports and provide feedback by reporting

REPORT FORMAT

Our Fluid Analysis reports display all machine and customer information, recommendations and sampling history in a concise, easy to understand format.

SAMPLING OPTIONS

You can draw your fluid sample using la conventional vacuum pump, or a Toromont technician can install a sampling test port to any one of your machine's fluid compartments. When using a sampling test port you can easily draw fluid from your machine’s compartments using a probalizer tip included free in our 10-pack kits.