Our Process

Fluid analysis services customized to your needs

Sample Return Methods:

Fluid analysis services customized to your needs

PRE-REGISTRATION METHODS

There are three (3) ways to pre-register your samples. Option 1 & 2 do not require you to complete the Fluid Sample Information form and provide the fastest turnaround time.

1. Pre-register using SOS Inspection through Cat Inspect 4.0

a. Scan the Cat Equipment barcode or manually input the serial number

b. Complete the Customer & Asset info

c. Tap on Compartment to associate the sample to the specific compartment

d. Scan the bottle barcode. Add additional compartments as needed

e. Tap the back button then the SUBMIT button

f. Return sample(s) to the Lab. See Shipping Instructions for more details

Pre-register using SOS Inspection through Cat Inspect 4.0

2 .Pre-register online at SOS Services Web at:

https://soswebmc.cat.com/cat-sos/samples, and return sample(s) to the Lab. See Shipping Instructions for more details.

3. Pre-register using the paper Fluid Sample Information form provided in each kit

a. Complete all of the required fields

b. Detach and retain the Customer portion, similar to a coat check or dry cleaning slip, in the event you need to reference the sample info later

c. Insert the Lab portion along with the sample into the mailbag provided

d. Return sample(s) to the Lab. See Shipping Instructions for more details

Pre-register using the paper Fluid Sample Information form

Additional Tests

Use the Basic Oil Analysis bottle and make your request for Additional Tests through one of the following four (4) options:

  1. If pre-registering online through SOSWeb, input the request for Additional Tests and PO# in the Notes section, otherwise call the Lab to provide a valid Credit Card for the incremental price difference between tests
  2. SOS Inspection, NOTES field in the “Add Compartment” section. Be sure to include test name and PO#, or call the Lab with a valid Credit Card
  3. If pre-registering using the Fluid Sample Information form, ensure you have selected the options relative to the services you require on the card, and provide PO# or call the Lab with a valid Credit Card

Please ensure you have selected/inputted the test names/options relative to the service(s) you require in the sections noted below:

A. Through SOSWeb (online)
Through SOS Web - online

B. Using the Cat Inspect App > SOS Inspection

SOS Inspection

SOS Inspection

C. Using the Fluid Sample Information Form
Using the Fluid Sample Information Form
Using the Fluid Sample Information Form

SAMPLE RETURN METHODS

Drop-off at a nearby Branch

For the fastest turnaround, please drop your samples at any one of our branch locations and Toromont will expedite them to our lab for you. View branch locations »

Canada Post Pre-paid labels

Print off your pre-paid shipping label(s) to send your samples from anywhere in Canada. See Shipping Instructions for more details.

Toromont Hub Users

Login to your account to print Sample return labels off in Toromont Hub


TEST DESCRIPTIONS
Test Type Part # Service Description Brief Description of the Analysis

Basic Oil Analysis

SOSOIL
SOSOIL-X
SOSOIL-L
SOSOIL-C

S•O•S℠ Kit
S•O•S℠ 10 Kits
S•O•S℠ 50 Kits
S•O•S℠100 Kits

Elemental Analysis (23 Elements) - ASTM D5185
Water contain by Crackle Test
Fuel dilution via GC when needed
Glycol via GC when needed
Oil condition analysis for soot, oxidation, sulphation & nitration – ASTM E2412-04 – FTIR Method
Viscosity at 100ºC – ASTM D445
ISO Particle Count on filtered systems, except engines
PQI on non-filtered systems & CAT Engines


Coolant Analysis Level 1

SOSCOOL

Coolant Level 1 Basic Analysis Kit

Elemental Analysis (14 Elements)
Glycol %, freeze point, boil point
pH
Conductivity
Nitrite levels
Physical characteristics of coolant; foaming, color, oil contamination, precipitates, and odor


Coolant Analysis Level 2

SOSCOOL2

Coolant Level 2 Advanced Analysis Kit

Coolant Level 1 Analysis
Total dissolved solids
Chloride/Carbonate/Sulfate
Glycolate
Phosphate
Sebasic Acid


Diesel Fuel Analysis

SOSFUEL

Diesel Fuel Analysis Kit

Elemental Analysis, with Sulfur
API
Water contain by Karl FisherBacteria (if water is positive)
Visual Inspection
ISO Particle Count

REPORT VIEWING

After your report has been created you have the choice of receiving results by:

  • E-mail
  • S.O.S.™ Services Web, our free of charge fleet management website
    • View sample reports online
    • Submit sample information online
    • Manage your reports and provide feedback by reporting
reports

REPORT FORMAT

Our Fluid Analysis reports display all machine and customer information, recommendations and sampling history in a concise, easy to understand format.

SAMPLING OPTIONS

You can draw your fluid sample using la conventional vacuum pump, or a Toromont technician can install a sampling test port to any one of your machine's fluid compartments. When using a sampling test port you can easily draw fluid from your machine’s compartments using a probalizer tip included free in our 10-pack kits.

Oil Sampling Techniques

oil-valve-probe

USING OIL VALVE PROBE

This sampling method requires a Brass Probe (8T9208) and approximately 15 cm (6 in) of tubing. If you are sampling several compartments, begin with the cleaner systems-usually the hydraulic system, then the transmission or steering system, and finally the engine system.
Download oil sampling guide

vacuum-sampling

USING VACUUM EXTRACTION

This sample method requires a Vacuum Pump (1U5718 or equivalent). Use this method for pressurized systems not equipped with sampling valves. Again, it is important to use a new piece of tubing after sampling engine oil because soot and oil additives may remain in the tubing and contaminate other samples.
Download fuel sampling guide


Fluid analysis Toromont

THE TOROMONT ADVANTAGE

The Toromont Fluid Analysis Team doesn't just focus on the condition of your oil, we also focus on the condition of your equipment.

S.O.S. fluids

OIL ANALYSIS PROGRAM

We monitor your oil with methods developed by Caterpillar and designed to evaluate the condition of your machine components, not just the condition of your oil.

Coolant analysis

COOLANT ANALYSIS PROGRAM

Cooling system problems contribute to more than 50% of all engine related failures. Diesel engines produce a tremendous amount of power and heat that must be dissipated to keep your engine running properly.

Diesel Fuel Analysis Program

DIESEL FUEL ANALYSIS PROGRAM

It is an assessment of the general condition of the fuel. Poor fuel can cause poor combustion, premature fouling, corrosion, and problems with injectors.

S.O.S. Process

OUR PROCESS

At Toromont Fluid Analysis we offer a service customized to your needs. Dealing with us is as easy as you'd like it to be.

Online services

ONLINE REPORTING

Maximize equipment life and productivity, while minimizing operating costs and downtime.



Contact Information

Toll Free: 1 (866) 569-5979
Email: soslab@toromont.com 

Head Office Concord:
Toromont Cat
P.O. Box 5511
3131 Highway 7 West - Building B
Concord, ON L4K5E1

Quebec:
Toromont Cat
5001, Trans-Canada Highway
Pointe-Claire (QC) H9R 1B8 


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