Services Commitment
Cat® Services Commitment with a Customer Value Agreement (CVA)
You get your parts on time and the priority service you deserve.
When it comes to running a successful operation, one thing is for sure — the best way to stay ahead, is to plan ahead. With Cat® Customer Value Agreements (CVAs), your genuine Cat parts will be there when you need them — and your technician will also arrive when needed, as part of our Services Commitment.
Parts Availability
As part of our Services Commitment with a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by crediting you up to $1,000. Here’s how it works:
24 HOURS – MAINTENANCE PARTS: If you need a maintenance part as soon as the end of the next business day and we can’t get it, you will receive a Cat Prepaid Credit for the value of the part up to $1,000.
48 HOURS – COMMON REPAIR PARTS: If you need a common repair part, we’ll get it to you as soon as the end of the second business day. If we don’t, you’ll receive a Cat Prepaid Credit for the value of the part up to $1,000.
Service Response Time
Just as you are committed to meeting the needs of your customers, CVAs are designed to meet the needs of your operation. You need your machine up and running as much as possible, which depends on fast and quality service. With the Services Commitment, your CVA ensures you get:
- 2-Day Technician Response Guarantee to fix or diagnose unplanned repairs so you can get back to working.
- Priority Scheduling so you get an appointment scheduled right away and at the next available slot.
- Diagnostics Before Arrival so your service appointment runs as quickly as possible once we’re on-site.
- Progress Updates so your team knows exactly when your machine is being serviced and how soon you can get it back.
Frequently Asked Questions
View FAQs*For eligible construction industry customers with machines on a Customer Value Agreement (CVA). All GCI and BCP machines manufactured on or after January 1, 2011 with a CVA are covered. 992 and 777 are excluded.
