Customer Value
Agreements (CVA)

A Customer Value Agreement (CVA) is a hassle-free ownership plan tailored to your business needs—designed to extend the life of your equipment and help you get the most from your investment.

Each CVA is flexible, offering different components based on your priorities, but every agreement delivers value across four key areas of ownership.

1. Hassle-free ownership

2. Hassle-free maintenance

3. Security of expert dealer support

4. Peace of mind from equipment health management

You can login to your Toromont Hub account to verify which machines are enrolled in a CVA or if you don’t have a Toromont Hub account, you can sign up here. Additionally, you can contact your Toromont Cat Product Support Sales Representative, email us or call 1-866-569-5979.

For new or renewed parts-only CVAs on eligible machines, maintenance parts are covered.

Maintenance parts are parts typically used for preventative maintenance. These include all types of filters and vee belts and excludes fluids.

Repair parts are Cat® parts falling into categories considered to be used for wear replacement and repairs critical to keep the machine running. Excludes parts most often used in planned replacement/overhaul and non-mechanical items.

Parts are covered no matter how you order your parts: online, in person or over the phone. We have you covered.

The following Cat parts will be considered excluded from the Services Commitment Program:

1. Cat parts constrained due to supplier chronic constraints or transportation interruptions outside of Finning or Caterpillar’s control
2. Cat parts orders in Excessive or Bulk Orders (i.e. where the quantity ordered of a part exceeds the quantity needed to perform any repair or maintenance on the machine)
3. Cat parts considered by Caterpillar as Made as Ordered Items. Cat® Services Commitment with CVA – FAQ • Paving Equipment and Compactors • Pipelayers • Skid Steers • Soil Compactors • Telehandlers • Track Type Loaders • Wheel Dozers (up to 834) • Wheel Loaders (up to 990) • Wheel Track Scrapers • Wheeled Excavators
4. Cat parts covered by warranty or an Extended Protection Plan (EPP)
5. Discontinued Cat parts

• Start: Initial customer call date

• Stop: Once technician is scheduled and on site

Yes, available during Toromont Cat regular business hours. Weekends and holidays excluded.

Toromont Cat will identify and report the miss by invoice to Caterpillar. Caterpillar then issues a Cat Prepaid Credit directly to you via email.

The Cat Prepaid Credit may be used to purchase parts, services, rental and work tools at a participating Cat dealer or Cat Rental store. The Cat Prepaid Credit can also be used on Parts.cat.com and Cat Central.

No, Toromont Cat will identify and report the miss to Caterpillar. Caterpillar then issues a Cat Prepaid Credit directly to you via email.

Please contact your Toromont Cat Product Support Sales Representative or call your local Toromont Cat branch.