Toromont Hub

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Our customer portal saves you time by making it easy to find and locate all Toromont and Caterpillar apps in one place. Get a simplified view of your assets, including locations, fault codes, and inspections; download and pay invoices; see order status; and much more.

MANAGE YOUR BUSINESS IN ONE PLACE

You can use our secure online portal to stay in control by accessing key information to maximize performance, efficiency and uptime and making fast, informed decisions.

SERVICE REQUEST

Schedule service, track progress, and communicate directly with technicians and schedulers from the office or on-site.

INVOICE ONLINE PAYMENT

A convenient, secure way to pay your invoices online by credit card.

CUSTOMER VALUE AGREEMENTS

Quickly look up the status and expiry of your CVA invoices and agreements.

EQUIPMENT DATA

Quickly find your equipment, get an overview on your equipment hours* (VisionLink® and/or Condition Monitoring Subscriptions required)

REPAIR HISTORY

Access repair history and receive recommendations from Toromont Cat experts.

CONNECTIVITY REQUEST

Stay in control by accessing critical information for connected and non-connected assets, and view subscription details.

PARTS ORDERS & RETURNS

Keep track of any parts orders and speed up the return process.

SECURITY ACCESS

Get greater peace of mind by tracking company users and deciding which account functions and information they have access to.

The portal gives you the power to search for and find help without making a trip or a phone call. You can access your account at any time of day and locate what you need immediately.

FREQUENTLY ASKED QUESTIONS

How do I create an account

All Toromont customers have access to Toromont Hub. Simply Request Access directly on the portal to create your unique identification to be able to login.

What are the different access levels?

If your company has an Admin assigned, they have the ability to perform tasks in the Admin Menu

If your company DOES NOT have an Admin assigned, someone from our team can grant them this power, or we can handle all requests.

The Admin has the ability to:

add, modify or delete users in the company
add, modify or delete groupings in the company
assign groups/security levels where certain groups have access to certain modules (invoices, equipment list, etc.) and/or child company accounts

What are the different user types?

Customer User

Any customer users
Has access to both web and mobile applications, depending on Admin’s assigned preferences

Customer Admin

Requires Admin approval from Toromont
Has the authorization to manage users (delete, add, modify which groups/modules users can view) and assign child companies/accounts to users
If there is no Customer Admin, a member of the company can manage users

What are the benefits of having an account?

There are several benefits of the portal. Use Toromont Hub to pay invoices online, track your equipment and maintain open avenues of communication. You can fully manage your account digitally instead of filing and storing paper contracts. You will drastically increase your efficiency and better control how you manage your business administration.

Do you have an app?

Get the customer portal on your mobile device and download the Toromont Connect mobile app, the companion to Toromont Hub. Toromont Connect is available on iOS or Android.

Where can I get more information on my account access and functionalities?

Take a look at the Toromont Hub User Guide for more information on your account: User management, financial management, list function, Customer Value Agreement, equipment list, parts and Parts.cat.com, access to VisionLink and assistance.

Need help? Contact our team and we’ll be happy to assist you.

Digital Contact Center Support