Customer Value Agreements (CVAs)

Hassle-Free Ownership Plan To Get The Most From Your Equipment.

Protect your equipment, your bottom line, and your peace of mind.

 

Protect your equipment, your bottom line, and your peace of mind.



What is a CVA?

 

Customer Value Agreement

Toromont Customer Value Agreements (CVA) are a hassle-free way to get the most out of your equipment throughout its lifecycle.

From preventative maintenance kits to total repair agreements, our CVAs are tailored to meet the needs of your operation.



WHAT’S INCLUDED

Our CVAs make machine ownership simple. We provide:

Trained technicians

After-hours service

Mobile lube trucks

SOS fluid analysis

Genuine Cat parts

Machine connectivity

Remote monitoring

Preventative maintenance parts kits *

Access to the Toromont Cat Hotline

Extended warranty coverage (powertrain + hydraulics)

Caterpillar services commitment, including service response time guarantee **

And much more!

Customer Value Agreement

* Up to 15 samples per year. Preventative maintenance parts included; labour, fluids and travel are extra. Travel limited to 30 km from your nearest Toromont Cat branch. Travel beyond 30 km is extra. Excludes fluids on Do It Myself CVA.  Program subject to change without prior notice.

** Certain conditions apply. When you enroll in a new or renewal CVA, we promise schedule service confirmation same day, diagnostics before technician arrives and technicians at site.



Why choose a CVA?

By keeping your machines running at their peak, our CVAs let you focus on what matters the most: growing your business.

MANAGE THE HEALTH OF YOUR EQUIPMENT

MANAGE THE HEALTH OF YOUR EQUIPMENT

  • Extend lifespan with S•O•SSM* fluid analysis 

  • Remotely monitor machine location, hours, critical faults and fuel levels 

  • Leverage Cat Inspect data to your operations running smoothly

GET GENUINE CAT PARTS

GET GENUINE CAT PARTS 

  • Backed by standard Caterpillar warranty

  • Cat filters to keep systems clean 

  • Cat fluids* to lubricate critical components


ON TIME, EVERY TIME

ON TIME, EVERY TIME 

  • Preventative maintenance service intervals get you the Genuine Cat parts you need, when you need them

  • Access to a dedicated team to monitor machine hours for on-time service scheduling

  • Free shipping gets parts delivered according to your schedule and location needs

COST EFFECTIVE

COST EFFECTIVE 

  • Lock-in preventative maintenance costs ahead of time

  • Consolidate the cost of your CVA with your machine in one monthly payment

  • For a fast, easy way to pay, use your Cat® Card and take advantages of exclusive offers*

* With credit approval for qualifying purchases made at participating dealerships



FIND THE CVA THAT’S RIGHT FOR YOU

Running a business is stressful. Your maintenance plan doesn’t have to be.

We have four flexible CVAs to meet your needs.

DO IT MYSELF

DO IT MYSELF

Own your own machine and handle your own maintenance?

This option will help you do it.

Learn more

WORK WITH ME

WORK WITH ME

Everything in the Do It Myself option, plus:

  • Scheduled maintenance every 1,000 hours
  • Parts Kits for self-service on your equipment every 500 hours.

Learn more

DO IT FOR ME

DO IT FOR ME

Focus on your business and we’ll do the rest, including support from our trained technicians and service team.

Learn more

MAINTENANCE AND REPAIR CONTRACT (MARC)

MAINTENANCE AND REPAIR CONTRACT (MARC)

This option provides the highest level of maintenance, support, and value for your Cat equipment.

Learn more



IS A CVA WORTH IT?

When you look at the statistics, the choice is easy.

Up to 50% longer component life with Cat® filters

Up to 50% longer component life with Cat® filters

50% longer makes a big difference. With Cat filters, CVAs can extend your component life by up to 50 percent.



All in 1 easy payment

All in 1 easy payment

You run more than equipment - you run an entire operation. That means bigger priorities than tracking down scattered maintenance bills. A Customer Value Agreement combines your parts, Equipment Protection Plan and any repair services into one easy plan. And that plan's eligible to be part of your machine payment. It's one more way a CVA keeps your equipment easy to own and ready to work.



Up to 2X longer engine working life with Cat fluid

Up to 2X longer engine working life with Cat® fluid

Your engine’s working life can last up to 2x longer with Cat fluids, available in a CVA. Think of an engine rebuild at 8,000 hours — compared to rebuilding at 16,000 hours. When you look at it that way, Cat fluids in a CVA is almost like having an extra engine.

 


Up to 45% longer fuel injector life with Cat filters

Up to 45% longer fuel injector life with Cat® filters

Replacing fuel injectors can be costly. Without Cat filters, you might replace injectors every 6,000 hours. By choosing Cat filters with a CVA, you could replace injectors closer to 9,000 hours......so you don't have to replace them again at 12,000 hours.

That means over 15,000 hours on a machine, Cat filters could mean the difference between two fuel injector changes and just one.

* Replacement intervals for illustrative purposes.  Actual results may vary.


The choice is easy - invest in your equipment health and bottom line.

Get a CVA

©2023 Toromont Industries Ltd. All Rights Reserved.
Copyright   Privacy Statement   Policies   Accessibility   Supplier Code of Conduct