Get to Know Our Leaders, Interview with Kimberly Callaghan

Head Organizational Design & Enablement, Human Resources 

kimberlyQ: How long have you been with the Toromont family?

A: I am a Toromont COVID Baby … joined the organization in March of 2020, so that is almost a year and a half ago. 

Q: What did you do before joining Toromont?

A:  Prior to joining the Toromont team, my role was Vice President of Organizational Design and Enablement with an Engineering firm.   Such a wonderful industry, full of PhDs and analytical-types.  Prior to that, I was Global Vice President of Learning with a large consulting firm for many years.

Q: What are your main responsibilities?

A:  I generally regard my role as being in service to the organization, and all of the people within it.  Loosely put, I am accountable for overall productivity and performance improvement through leading-edge people programs, across the enterprise.  This includes enabling change, development, and growth. 

Q: Our 22+U project is well underway. When it comes to innovation and performance, what is your vision?

A: People who work within the wheelhouse of Organizational Design and Enablement tend to be advocates for Innovation.  We must consider the fact that we are in an ever-changing, evolving landscape (as if 2020/21 haven’t made that abundantly clear) and success in the areas of market growth, effectiveness, and efficiency rely heavily upon our ability to be agile. 

Thinking outside of the box is critical to longevity.  All while remaining focused on what we need to do today to achieve the goals we have set out for ourselves.  I liken it to driving a car.  Your eyes are always shifting from one priority/goal, to another.  That is the only way to get to where you are going. 

Q: How do you describe yourself?

A: I would describe myself as a celebrator of success.  In all aspects of my life that trait stands out.    I am empathetic.  I consider myself the type of person who holds herself accountable and who generally views a challenge/obstacle as an opportunity.  I like figuring things out. 

More interestingly; I have a favorite part of every song, Golf is THE greatest game ever played, and (sigh) I have a slight handbag obsession that may or may not be viewed in a negative light, by my spouse. 

Q: What are your thoughts on Toromont’s digital transformation?

A: Shifting our approach to serve productivity, effectiveness, or ease of access to the market are all really key investments.  

Innovations aimed at making our jobs easier, connecting us with the market more meaningfully, and that keep us in lockstep with the world outside of Toromont, will be extraordinarily impactful to our business and our brand. 

Q: What has been your greatest challenge during the COVID pandemic?

A: In my line of work, mapping an organization (understanding the lay-of-the-land) takes time.  Solutions are not one-size-fits-all, and so the best way to look at it is to think of the programs developed as highly customized after months of in the trenches research.

So while I dove in during the pandemic, to solve immediately pressing problems, the mapping part was more challenging.  I had to stretch my thinking to innovate new ways to obtain the insights I required…it was a lot of work, and not necessarily easy, however it was a lot of fun to be forced to flex the ‘creativity’ muscle again!

Q: In what ways would you like to contribute to Toromont over the next few years?

A: Great question!   I definitely have a vision for where I would like to see us, in the future.  But like most things in life, it is important to remain presently focused as well.   The insights, experiences, and learnings along the journey will help inform HOW we get to where we are going … from an Organizational Design perspective. 

At the end of the day, I want our work to be driving bottom line revenue growth as a result of the effectiveness and continuous development of our people.   Supporting our teams to develop the skills, knowledge, and behaviors that will not only help them to perform in their roles, but to ensure they are more satisfied and engaged in the partnership with Toromont, along the way. 

Q: What has been your greatest accomplishment at Toromont?

A: Another great question!   I am proud of the work we have done, the results we have achieved, and the change we have affected, during a time of such change/turmoil. 

Q: What do you like to do outside of work? Do you have any special hobbies or interests? What are you passionate about?

A:  GOLF.!!!!       I also love to read and do so voraciously.  I love music (I drum a little, and I am currently learning to play the acoustic guitar)   I also write International Relations/Foreign Policy essays (my most recent is on China) several times a year.  Typically spending a year or more conducting research on a particular topic. 

I am most passionate about my family, and being accountable to my community, and our planet. 

Q: What was your greatest accomplishment in 2020?

A: I think many of your readers can relate to the herculean toll 2020 had on us all.  I suppose I would view perseverance as an accomplishment worth acknowledging. 

Q: What was your biggest challenge in 2020?

A:  *Inhale* NOT freaking out!!  (COVID)

Q: What person inspires you the most? Do you have a favorite quote?

A:  I am most inspired by people who are kind and selfless. Bill and Melinda Gates, and their foundation would be an example, as would the young man I watched assist an elderly lady at a cross walk during a torrential downpour, last week.    I admire people who are compelled to help others.

I have SO many favorite quotes, I use quotes a lot during my work. (some of your readers have heard me use these quotes a lot)    

  1. “To sin in silence when you should protest, makes cowards of men.” Ella Wheeler Wilcox
  2. “Never let your ego get so close to your position that when your position goes, your ego goes with it.”Colin Powell
  3. “Never dishonor yourself.You will, but don’t endeavor to.”My Grandfather

Q: Do you have any advice for the young people who are starting their career at Toromont?

A:  Of course I do!!  Don’t all experienced (and older) people love to share advice??  J

  • Be relentless in the pursuit of a vocation that brings you satisfaction
  • Balance work and life well and always give 100%+ to both
  • A strong work ethic will serve you in more ways that you can imagine
  • See that sponge over there? (insert your ability to imagine a sponge, here) Be like that sponge!
  • There is no question beneath you or anyone you might pose it to.


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