TOROMONT CAT Home Employment Site Map Contact Us Log In
Do it Myself Work With Me Do it For Me - Increase Productivity and Lower Costs - How Can a CSA Help You? - Total Care Package PDFDownload Brochure (1.3Mb) Preventive Maintenance
Customer Support Center 1 866 569-5979
Equipment Manager // Do it For Me
DO IT FOR ME

With the Total Care Package, you leave machine service to us. We'll analyze your operation and develop a customized Total Maintenance and repair (TM&R) Agreement in which we meet all of your repair and maintenance needs on a fixed cost-per-hour basis.
Do it For Me

AN AGREEMENT TO INCREASE PRODUCTIVITY AND LOWER COSTS

The heart of a Total Care Package is your individualized Customer Support Agreement (CSA). A CSA can take many forms, from a simple arrangement to cover Planned Maintenance, to an all encompassing Total Maintenance and Repair (TM&R) agreement. We'll take the time to gain a detailed understanding of your company, then we'll sit down with you to learn your needs and goals. Based on that information, we'll write up an agreement that guarantees your maintenance and repair costs for a designated period of time.


Perhaps the most important feature of any CSA is flexibility. In every case and with every machine, a CSA is an individualized plan. Depending on your needs, your costs can be a flat rate monthly fee or based on actual production hours. Your agreement may include as few or as many machines as you wish.


HOW CAN A CSA HELP YOU?
Is your machine always available when you need it?
Effective equipment management is one of the most important keys to maximum productivity and minimum costs. If you can not make it a priority with your existing resources, consider the equipment management experts at Toromont - CAT.

Do you have a predictive maintenance program?
Knowing beforehand that services will be needed allows you to schedule downtime and save money before failure repairs. Component repairs and/or overhauls can be accurately anticipated - allowing for the downtime to be at the most convenient times and at the lowest possible costs.

Are 20% or more of your repairs after failure?
Before-failure repairs often cost less than half of the after-failure repairs. A CSA can maximize service life and minimize costs by repairing before a major failure occurs.

What is your real job?
It sounds simple, but the fact is, you may wear a number of hats in your business - from machine operator to equipment manager and service technician. A CSA can cover any or all of your equipment management needs, allowing you the benefits of working with the experts, Toromont - CAT.

Every CAT machine is designed and built to provide maximum productivity and operating economy throughout its working life. Maintaining that built-in value takes careful planning and ongoing attention. When you have a Customer Support Agreement with Toromont-CAT, you have more time to do what you do best. It's the ultimate cost management tool for all types of CAT machines.

On-Site, On-Schedule, On the Job
TOTAL CARE PACKAGE INCLUDES
Do it Myself Solution Package

PartStore
Toromont CAT's online PartStore lets you order your own parts from the comfort of your home or office at any time day or night. A complete online catalogue, powered by Caterpillar's Service Information System (SIS) parts book, makes it simple to find the part you need.


SIS On the Web
Access the web based version of the Caterpillar Service Information System directly from your desktop. The latest parts and service information on your Caterpillar equipment is available online and is updated daily.


Product Link - Satellite Tracking System /EM
Combining satellite and Internet technology with years of experience maintaining heavy equipment, Toromont's Product Link - Satellite Tracking System offers you the ultimate preventative maintenance scheduling and equipment tracking system.

S-O-S Reports
Avoid unscheduled downtime with our specialized S-O-S Fluid Analysts tests. Get accurate information tracking component wear online - for one piece of equipment or an entire fleet. S-O-S Analysis Online helps you manage preventive maintenance with precision by giving you immediate aces to test results and trend analysis along with comprehensive fluid analysis tips and information.


Invoice Lookup
Online "Invoice Lookup" is a convenient way to track expenditures so you can better manage your equipment and maintenance budget. Toromont CAT's secure site makes it easy to track your documents; you can search for invoices by your equipment number, invoice number, part number of purchase order number. Data is updated daily. A 12-month archive of statements and invoices is available from one or several Toromont accounts.


Invoice Approval Allow us to help refine your invoice approval process and keep your job costs under control by reviewing invoices electronically.

With a click of a mouse, you can approve invoices, add job cost information and notes for future reference. Electronic invoices can be shared and distributed to anyone in the company.


EquipmentManager Asset Watch

  • Help protect machines from theft
  • Know who is operating machines and whether they are used outside time and geographic boundaries
  • Receive alerts via your specified device


EquipmentManager Maintenance Watch

  • Schedule maintenance more effectively
  • Forecast parts, fluid and labor needs
  • Receive alerts for major problems
  • Assess detailed maintenance records online


EquipmentManager Health Watch

  • Prevent failures and unscheduled downtime
  • Extend equipment life
  • Prioritize management tasks by alert level
Work with Me Partnership Package

Maintain Performance and Lower Costs with Regular Preventative Maintenance

A Preventative Maintenance Agreement brings with it several advantages. Your maintenance costs and pre-determined and all procedures are performed by our highly rained technicians. Since we take care of the scheduling, coordinating and service, you're left with more time to spend on the important work of managing your business.

Flexible to Fit Your Needs
Like all of your customer Support Agreements, Preventative Maintenance Agreement is flexible to fit your business needs, your equipment and your application. We're ready to work with you to develop an agreement that provides maximum benefits for your equipment, your resources and your way of working.

Here are Just a Few Advantages

  • Inspections and S.O.S Fluid Analysis detect potential problems early
  • Reduces likelihood of premature component failure
  • Expert technicians perform services at factory-specified intervals using CAT parts
  • Fixed pricing lets you budget for annual maintenance needs
  • On-site services reduce machine downtime
  • Well documented Preventative Maintenance services improves resale value
 

2008 © Toromont CAT All Rights Reserved. Copyright Information & Legal Notice Website Privacy Statement